Privacy Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on the personal information we collect about you; what we do with your information and who your information might be shared with.

This website is owned by Agro Intermarkets Limited and our registered office is at 16 High Holborn, London WC1V 6BX, United Kingdom.

Who we are

Agro Intermarkets Limited (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998 and as of 25 May 2018, the General Data Protection Regulation (‘GDPR’) (as applicable the “Legislation”) where we control the purposes for which we process your personal information. We will take all appropriate steps to ensure compliance with the Legislation.

Any questions about our data protection policy or how we handle your personal data should be addressed to the Chief Privacy Officer. (See Contact information below.)

What information do we collect?

Personal information provided by you

We collect personal information about you (such as your name, address and contact details), for example your email address when you make an enquiry, register with us or purchase products or services from us. We also collect personal information when you contact us via the online form.

Personal information provided to third parties

We may send information about you to other sources (such as our suppliers and logistics providers) in order to fulfil our business obligations to you.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that either;

(1) the other person has a contractual relationship with you and knows that you will be transferring their personal data to us for specific purposes and/or

(2) s/he has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his/her personal data
receive on his/her behalf any data protection notices
give consent to the processing of his/her sensitive personal data (as listed below).

How will we use the information about you?

We collect information about you so that we can:

identify you and manage any accounts you hold with us
provide the products ordered by you
offer any products to you which we feel may be of interest to you
detect and prevent fraud
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services
Marketing
We do not use any of your personal information for third party marketing purposes.

Who your information might be shared with

We may disclose your personal data to:

third parties such as the manufacturers or suppliers of the goods offered/ordered
other companies within our group
our agents, associates, professional advisors and service providers
law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data secure

Our staff and associates are bound by obligations of confidentiality and trained in the protection of personal data. We comply with the Legislation and use the appropriate technical and organisational measures necessary to safeguard your personal data. We only share your personal data with third parties who also comply with the Legislation.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

We endeavour to only send your data outside the EEA where we have in place a legal agreement which complies with the Legislation.

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Retention Periods

We store your personal data on secure servers for a period of:

6 years from the date on which you cease to be our customer for the purposes of HMRC requirements and in the unlikely event we need to recall your purchase for safety purposes
until you ask us to destroy it
in each case unless the law requires us to store the data for a longer period.

What rights do you have?

The GDPR provides the following rights for individuals whose personal data is processed:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object to processing
Right to access – i.e. to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:

write to us at Chief Privacy Officer, Agro Intermarkets Limited, 16 High Holborn, London WC1V 6BX or email [email protected]

let us have proof of your identity (a copy of your driving licence or passport); and
let us know what information you want.
Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

email or write to us (see ‘How can you contact us?’ below)
let us have enough information to identify you
let us know the information that is incorrect and what it should be replaced with.
Right to remove your details from our records or restrict how we use your information

You can ask us to stop contacting you for particular purposes or remove your information completely from our records. There may be a legal reason why we need to keep your personal data and in that circumstance we will destroy your personal information as soon as we are legally entitled to do so. If you would like us to stop contacting you with information about our services, please:

email or write to us (see ‘How can you contact us?’ below).
let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).
Right to lodge a complaint with the Supervising Authority

If you have any concerns or complaints about how we use your personal data we hope you will alert us to these directly (see the Contact information below). If you are still unhappy you are entitled to complain to the Information Commissioners Office (ICO) which is the supervising authority in the UK. Their contact details and the procedure can be found at www.ico.gov.uk

How to contact us

Please contact the Chief Privacy Officer via email [email protected] , if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us about any other matter, please send an email to [email protected] or write to us at: 16 High Holborn, London WC1V 6BX.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services.

Agro Intermarkets Limited

Last Updated : 25 June 2024